Customer Service & People Officer
Customer Service & People Officer
Role: Customer Service & People Officer
Job type: Full time
Salary: £30,000 plus free ski holidays
Location: Brighton & Hove, East Sussex (UK)
Ski Miquel is a well-established ski holiday company with over 45 years in the travel industry. The brand is built upon inclusive package holidays to company-owned chalet-hotels that include flights, food, and ski hosting. This generates strong customer loyalty, with a re-book rate of over 80%.
Ski Miquel requires a new Customer Service & People Officer, which presents an exciting opportunity to work as part of a tight-knit team with clear objectives to grow the business. The operation is seasonal, so the role generally tends to be less intensive during the summer months. The business is based in Brighton & Hove, but the role allows remote working following a period of onsite work to cover training and team immersion.
The Role
The role is focused upon the yearly recruitment and training of our in-resort teams. This covers chalet hosts, cleaners, ski concierges, resort reps and managers, plus chefs. You will own the process from advertising, through hiring, to deployment in resort and performance feedback.
The role is currently home-based, with regular meetings in Brighton & Hove, also requiring regular trips to resorts, with approximately 4 to 10 weeks away each year, depending on your ability to travel.
This is ideal for someone with several years of experience doing recruitment and HR in the travel and/or hospitality sector who loves skiing or snowboarding and is looking for a flexible job, that is focused on delivery over fixed hours.
Principal tasks include:
- Recruitment of seasonal staff
- Ownership of the hiring process
- Organisation of online advertisements for resort staff
- Handling all resort staff job applications
- Arranging and conducting interviews for all resort staff
- Visa applications
- Training and deployment of seasonal staff
- Organising of resort staff uniforms
- Organising travel for all resort staff
- Creation and maintenance of training manuals
- Planning of training schedules
- Running training of resort staff, both pre-season and in-resort
- Running resort setup (in December) and closedown (in April) in all our resorts
- Seasonal HR duties
- Design of rotas to comply with local labour laws
- Structuring performance feedback to staff in resort
- Providing flexible back-up in case any resort staff leave, fall ill, or need replacing
- Calculation of resort staff pay
- Managing the disciplinary process
- Managing the replacement and moving of staff where required
- Registering staff in local regions
- Compliance with local registration requirements
- License applications
- Taking bookings
- Dealing with holiday enquiries and sales (telephone and email)
- Entering enquiries and new bookings onto our booking system
The Candidate
- Experience in the hospitality and/or travel sectors
- Experience in a small business with human resources including:
- Designing rotas
- Visa applications
- Employment contracts
- Payroll
- Disciplinary procedures
- Experience in recruitment including:
- Writing job adverts
- Planning interviews
- Design scoring systems for interviews
- Hosting interviews
- Reviewing candidates
- Exposure to hiring for European-based jobs
- High level of EQ
- Good skier/snowboarder
- Driving licence
Apply
All applications for this role are being managed though Indeed - Please click the link below to apply there:
Customer Service & People Officer